USA / CANADA

USA / CANADA

STRANGERS&LOVERS gladly accept returns for items 10 days from the delivery date and provide you with a gift certificate or a refund.

• We refund all full-priced items, excluding accessories, swimwear and lingerie.
• Create a return request and make sure to fill out all questions.
• Please allow 1-4 working days for your request to be reviewed.
• When and if your request has been approved, you will receive an email including the SHIPPING LABEL, which will also be attached to your return form.

• Please note that we can ONLY accept return parcels under the shipping label that our Company provides.

• Items must be posted in the mail within 7 days after your return request has been approved. Any items posted after this timeframe may be denied.
• Items must be returned in their original condition, including tags, bags, and sanitary labels.
• Once STRANGERS&LOVERS have received your returned package, all returned items will be inspected before a refund or store credit is issued.
• If you don’t specify your return method, we will issue a Gift Certificate in exchange for the returned items.
• Please note we are only able to issue one return ticket per order. Please ensure all items you are looking to return are included In the return request form.

Strangers & Lovers will not refund parcels that do not abide by the above-mentioned instructions.

RETURN FEES

• Store credit or Exchanges - FREE RETURN SHIPPING ( NO service fee applied ) 
• Refund - We will deduct the return service fee mentioned below from your refund.

USA
1-2items - $19 USD
3-5 items - $23 USD
6+ items -  $42 USD

CANADA
1-2 items - $20 USD
3-5 items - $25 USD
6+ items - $56 USD

Please create a return request and make sure to fill out all questions.

Please read here our Full Return Policy.