In the unlikely event, you received a faulty/damaged item with a manufacturing defect or received an incorrect item, we are happy to replace it.
Please keep in mind that this service is valid for up to 2 days from the date you received your order (as shown on the shipping carrier's official site).
To investigate this further, we kindly ask our customers to contact us at returns@strangersandlovers.com within 24hrs of receiving the goods, providing the information below:
a) Customer's full name.
b) Order number.
c) Product name & code (this can be found on your order confirmation email).
d) Photos of the faulty/damaged or the incorrect item.
We appreciate your understanding.