RETURNS & EXCHANGES
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Yes, we now offer exchanges! If you require a replacement size, colour or alternative item/s, submit a return request, and choose exchange as your return method.
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Can I return SALE items or items purchased with DISCOUNT codes?
Sale Category Items or items purchased with DISCOUNT CODES* will be returned and refunded ONLY with Store Credit. Please remember that we will cover the returning cost/fees if you wish to return your items for store credit. Click here to find more information about the return shipping fees depe... -
Can I use a different shipping label to return an order?
Please note that Strangers&Lovers can only accept return parcels shipped with the shipping label that our company provides. We will not identify an order with a different tracking number than the one we have provided to our customers. Our company will not issue a refund on parcels that do not... -
Do you refund the original shipping cost?
Please note that in any return, the original shipping fee is non-refundable. [ If you wish to return your order or part of it that had FREE FAST SHIPPING when you placed it, we will not refund you the original shipping cost. You can find the original shipping fees here. ] -
How can I track the status of my return?
You can always check you return form for any updates or information about your returning parcel. -
How do I return my order or part of it?
Strangers&Lovers will gladly accept returns of full-priced, unworn, unwashed, and unaltered items with all internal garment tags, providing you with a GIFT CERTIFICATE or a REFUND. The return request form is to be filed within ten (10) days of the delivery date (as shown on the official site... -
How long does it take to get my refund?
Once we have received your parcel, it might take 3-15 working days for your refund to be issued. We will notify you via email as soon as we issue your refund. Please check your bank account as the refund will be shown under Soda&Water Ltd or Strangers&Lovers. Please also note that it can... -
I received an incorrect, faulty or damaged item
In the unlikely event, you received a faulty/damaged item with a manufacturing defect or received an incorrect item, we are happy to replace it. Please keep in mind that this service is valid for up to 2 days from the date you received your order (as shown on the shipping carrier's official site)... -
What are the requirements for a return?
Strangers&Lovers will not accept returns on the following items: Accessories, Swimwear & Lingerie for sanitary reasons. Gift Cards All products must be returned: In the original packaging with all the tags attached (when provided) Free from makeup or fake tan Free from any scent of perf... -
We support the following refund options: Refund to the original payment method Refund to store credit (if applicable) Exchanges Please note that the original shipping fee is non-refundable.
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A FINAL SALE means that all purchases are final and cannot be returned or exchanged. STRANGERS&LOVERS reserves the right to deny a return on the following items: Gift Cards Accessories, Swimwear, and Lingerie for sanitary reasons. If you see the message "FINAL SALE" on a product while submi...
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We will cover the cost if you wish to return your items for store credit or exchanges. If you ask for a refund, please click here to determine the package's return cost depending on your country.