SHIPPING & DELIVERY INFO
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Do I have to pay extra customs fees for my order?
We do not take responsibility for any import fees such as VAT or extra customs charges. The customer has to pay for these kinds of expenses. If you are not sure that your order is applicable for import fees, please check your local government's website. You can also get in touch with your local... -
How long will it take to pack and send my order?
We ship on business days, Monday - Friday, excluding national holidays. You'll receive a shipping confirmation email "Your Order Has Shipped!" with the tracking code of your package. Please note that the shipping doesn't always start when you receive the "Your Order Has Shipped!" email notifica... -
Strangers&Lovers run the business as always. We try to pack and ship our orders as fast as we can always taking the safety measurements advised by our government. Due to many countries' containment measures to stop the spread of COVID-19, package deliveries may be temporarily affected. There...
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My parcel was returned to the sender.
If the postal service automatically returns your parcel to the sender, we will try to contact you as soon as we receive it to arrange a re-delivery. Please note we are unable to offer a refund for a "return to sender" parcel. Any re-delivery fees of parcels need to be arranged and paid for by th... -
You can find our shipping policy here
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What if my package is marked as delivered, but I haven’t received it?
At STRANGERS&LOVERS, once a package is marked as delivered by the shipping carrier, we are no longer responsible for the item. If your tracking states "Delivered", but you haven't received the package, please: Check the delivery area and with neighbours. Contact the shipping carrier to file ... -
What is the shipping cost, and how long will it take?
We offer multiple shipping methods, from eco-standard shipping to express shipping. Shipping costs and times may vary depending on the destination country and order value. USA / CANADA / EUROPE / TURKEY | Order Value (USD) | Shipping Method | Shipping cost (USD) | | ----------------- | ---------...