SHIPPING & DELIVERY INFO

  • Do I have to pay extra customs fees for my order?

    We do not take responsibility for any import fees such as VAT or extra customs charges. The customer has to pay for these kinds of expenses. If you are not sure that your order is applicable for import fees, please check your local government's website. You can also get in touch with your local...
  • How long will it take to pack and send my order?

    We ship on business days, Monday - Friday, excluding national holidays. You'll receive a shipping confirmation email "Your Order Has Shipped!" with the tracking code of your package. Please note that the shipping doesn't always start when you receive the "Your Order Has Shipped!" email notifica...
  • Shipping during COVID-19

    Strangers&Lovers run the business as always. We try to pack and ship our orders as fast as we can always taking the safety measurements advised by our government. Due to many countries' containment measures to stop the spread of COVID-19, package deliveries may be temporarily affected. There...
  • My parcel was returned to the sender.

    If your parcel is automatically returned to sender by the postal service, we will try to contact you as soon as we receive it to arrange a re-delivery. Please note we are unable to offer a refund for a "return to sender" parcel. Any re-delivery fees of parcels need to be arranged and paid for by...
  • Shipping Policy

    You can find our shipping policy here
  • What is the shipping cost, and how long will it take?

    We offer multiple shipping methods, from eco standard shipping to express shipping. Shipping costs and times may vary depending on the destination country and order value. USA / CANADA / UK / EUROPE / ISRAEL / TURKEY | Order Value (USD) | Shipping Method | Shipping cost (USD) | | --------------...