Welcome to Our Help Site

• Can I cancel my order?
• Can I change or edit my order?
• Do you have discount codes?
• How can I pay for my order?
• How do I track my order?
• I did not receive the confirmation email.
• I entered the wrong shipping address.

See all articles in ORDERS →

• Do I have to pay extra customs fees for my order?
• How long will it take to pack and send my order?
• Shipping during COVID-19
• My parcel was returned to the sender.
• Shipping Policy
• What if my package is marked as delivered, but I haven’t received it?
• What is the shipping cost, and how long will it take?

• What size should I choose?
• Will a product be back in stock soon?

• Can I exchange an item?
• Can I return SALE items or items purchased with DISCOUNT codes?
• Can I use a different shipping label to return an order?
• Do you refund the original shipping cost?
• How can I track the status of my return?
• How do I return my order or part of it?
• How long does it take to get my refund?

See all articles in RETURNS & EXCHANGES →

• USA / CANADA
• Europe - EU
• UNITED KINGDOM
• Australia / New Zealand
• Brazil
• Greece
• Rest of the world

• Is your brand sustainable?
• Is your packaging eco friendly?

• I can't find the answers I need.